Store Leader

4 weeks ago

London, Greater London, United Kingdom On Full time
Store Leader Job Description

As a Store Leader at On, you will be responsible for fostering a positive store culture, building strong community partnerships, and driving business growth. Your key responsibilities will include:

Key Responsibilities
  1. Lead a Dynamic Team: Mentor and develop store management & staff members, guiding them to excel in customer service, sales, and operational excellence.
  2. Drive Store Performance: Collaborate with regional retail management and cross-functional teams to implement innovative strategies, optimize store operations, and build strong community connections.
  3. Develop Talent: Collaborate with the Talent team to oversee talent administration, including payroll, onboarding, career development, and recruitment.
  4. Build Community Partnerships: Establish and nurture external partnerships to enhance community engagement and strengthen the store's presence in the local market.
  5. Lead Initiatives: Develop and execute initiatives that connect the store with the community, creating meaningful relationships that drive customer loyalty and brand advocacy.
  6. Monitor Performance: Analyze key performance indicators (KPIs) to identify areas for improvement and implement solutions to achieve store targets.
  7. Optimize Operations: Oversee inventory management, ensuring optimized stock levels and seamless Back-of-House (BoH) operations that support efficient Front-of-House (FoH) customer service.
  8. Drive Innovation: Support the piloting, testing, and implementation of new retail solutions, staying ahead of industry trends and technological advancements.
  9. Visual Merchandising: Oversee visual merchandising to ensure that product displays are engaging, on-brand, and drive customer interest and sales.

About the Team

You will be part of a dynamic and passionate retail team dedicated to delivering exceptional customer experiences and driving store performance. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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