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IT Support Specialist
2 months ago
Durham University is renowned for its commitment to educational excellence and its vibrant community. We offer a diverse range of career opportunities that contribute to our success as a leading institution in the region and beyond. Our belief in the unique skills of every individual fosters a supportive environment for professional growth.
Position Overview
The Computing and Information Services (CIS) department manages a substantial operational budget and a dedicated team of professionals. As an IT Support Specialist, you will serve as the primary point of contact for staff, students, and visitors, utilizing various communication methods including live chat, self-service portals, telephone, email, and face-to-face interactions to address user inquiries and resolve technical issues.
Your role will involve delivering high-quality, customer-focused support to all users of university IT systems in a timely and professional manner. You will be encouraged to enhance your technical skills and may need to work flexible hours as required. Occasional travel may be necessary for user group meetings or professional development events.
Work Environment
In the near future, the primary location for this role will transition to a new professional services hub designed to foster collaboration and support hybrid working. This modern workspace will enhance our ability to work together effectively.
Benefits of Employment
Joining Durham University comes with a competitive salary and a comprehensive benefits package, including:
- 27 days of annual leave plus public holidays, totaling 39 days.
- Flexible travel options, including parking, cycling incentives, and discounts with local transport providers.
- Access to health and wellness programs, including gym memberships and an Employee Assistance Programme.
- Family-friendly policies and support for childcare.
- Commitment to professional development with access to training and qualifications.
- Opportunities for community engagement through volunteering.
- Generous pension schemes.
Commitment to Diversity
Durham University is dedicated to fostering an inclusive environment where all individuals can thrive. We actively promote equality, diversity, and inclusion within our workforce and encourage applications from underrepresented groups.
Qualifications and Skills Required
To be considered for this position, candidates should demonstrate:
- A minimum of five GCSEs at Grade C or equivalent, including English and Mathematics.
- Experience in IT service provision or a related field.
- Strong time management skills.
- Excellent communication abilities, both verbal and written.
- Proficiency in digital tools and applications, including Microsoft 365.
- A commitment to ongoing professional development.
- Problem-solving skills and the ability to work collaboratively.
Application Process
To apply, candidates must provide a current CV, a cover letter detailing their interest in the role, and a supporting statement addressing the essential criteria outlined in the person specification.
Durham University values the contributions of all staff and is committed to creating a supportive and inclusive workplace.
