Guest Services Host

2 weeks ago


Salisbury, Wiltshire, United Kingdom Portico Full time

Portico is a company defined by its unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging.

Our diverse family embraces inclusivity and ensures everyone has equal opportunities for growth, development, and career progression.

We are seeking a Guest Services Host to join our team within the offices of a leading financial services firm in Salisbury.

As the first point of contact, you will manage all office-related inquiries and front-of-house reception duties. You'll collaborate closely with the firm's staff and service partners to deliver exceptional customer service.

Your positive attitude and commitment to going above and beyond will create a warm and welcoming environment for guests while maintaining a high level of security consciousness. You'll anticipate their needs, demonstrating discretion and exceeding expectations.

Responsibilities:

  • Provide a friendly and professional welcome to all visitors and clients.
  • Manage office inquiries and direct calls efficiently.
  • Coordinate with staff and service partners to ensure smooth operations.
  • Maintain a secure and organized reception area.
  • Anticipate guest needs and provide exceptional customer service.

Requirements:

  • Proven track record of delivering outstanding customer service.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Proactive and detail-oriented approach to tasks.
  • Experience in office management is highly beneficial.

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