Retail Team Leader

6 days ago

Nottingham, Nottingham, United Kingdom White Rose Trading Full time

About White Rose Trading

White Rose Trading is a registered UK charity and a chain of handpicked pre-loved fashion stores. Our mission is to redefine high street fashion with a positive impact on the planet and humanity, reducing the environmental impact of fast fashion, whilst funding peace building worldwide.

Job Summary

We are seeking a highly motivated and experienced Retail Team Leader to join our team at White Rose Trading. As a Retail Team Leader, you will be responsible for leading and inspiring a team of mostly volunteers, ensuring exceptional customer service, efficient stock management, and working towards our company objectives.

Key Responsibilities

  • Lead and inspire a team of volunteers to deliver exceptional customer service and achieve sales targets.
  • Oversee the overall appearance and layout of the store, maintaining a clean, well-organized, and attractive retail environment for customers.
  • Create and implement effective visual merchandising displays in store to maximize sales and highlight key prime items.
  • Ensure all customers are warmly greeted and receive the level of exceptional service throughout their shopping experience in store.
  • Resolve customer complaints or concerns promptly, calmly, and professionally.
  • Open and close the store as key holder, according to company procedures, ensuring set up and close down security measures are thoroughly followed.
  • Process POS transactions accurately and reconcile daily sales.
  • Review regular risk assessments and promptly report and address any identified hazards or concerns.
  • Provide training to volunteers on all health and safety, safeguarding, equality, and diversity practices and procedures.
  • Lead on volunteer engagement and retention initiatives, identifying their interests and training needs and provide ongoing support and development opportunities to volunteers.

Requirements

  • Previous fashion retail experience, preferably in a team leader or supervisor capacity.
  • Strong knowledge of fashion visual merchandising principles and stock management.
  • Experienced with cash handling, sales transactions, and point-of-sale systems.
  • Ability to work collaboratively as part of a team and independently without supervision.

Benefits

  • Generous employee discount.
  • Company-funded professional training and qualifications.
  • Employee Assistance Programme.
  • Team social events.
  • Company Sick Pay (after qualifying service).
  • Enhanced Maternity/Paternity/Adoption leave (after qualifying service).
  • Telephone GP & Private Prescription Service.
  • Long service and birthday recognition.
  • Access to 1000's of benefits and discounts through White Rose Rewards.

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