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Senior Hospitality Leader

2 months ago

Liverpool, Liverpool, United Kingdom Swissport International AG Full time

Job Summary:

We are seeking a highly skilled and experienced Team Leader to join our team at Swissport International AG. As a Team Leader, you will be responsible for leading a team of hospitality professionals and ensuring that every guest has a world-class experience at our executive lounges.

Key Responsibilities:

  • Provide day-to-day leadership to your team, ensuring the highest standards of customer service, quality, and safety are met.
  • Coach and mentor staff to maintain professional standards and improve performance.
  • Act as a role model, addressing poor performance and misconduct promptly.
  • Take a proactive approach to support the operation, championing service, dietary, and allergen information.
  • Ensure the team delivers consistent service to customers, reducing health and safety incidents.
  • Communicate and collaborate with colleagues to engage and motivate the team.

Essential Skills:

  • Excellent communication and interpersonal skills.
  • Ability to build positive relationships and trust with colleagues and customers.
  • Embracing an ideas culture to drive innovation and agility.
  • Promoting flexibility, adaptability, and agility to respond to changing situations.
  • Providing feedback to the team on operational results to maintain service standards.
  • Personal and professional integrity of the highest order.
  • Excellent organizational abilities, attention to detail, and prioritization skills.

KPI's:

  • Health and Safety.
  • Customer satisfaction and feedback.
  • Efficiency of staffing and cost controls.
  • Employee satisfaction and engagement.

Qualifications and Competences:

  • Background in hospitality or customer services with supervisory experience.
  • Coaching and mentoring skills are desirable but not essential.
  • Excellent communication and numerical skills.
  • Computer literacy, including payment machines and Microsoft Office.
  • Ability to work as part of a team or independently.
  • Flexibility to work shifts, including evenings and weekends.

Benefits:

  • Free parking while on duty.
  • Industry-recognized food safety training and qualifications.
  • Comprehensive employee recognition scheme.
  • Supervisory training and development opportunities.
  • Free meals and soft drinks during shifts.
  • Uniform provided.
  • Swissport pension scheme with self-contribution option.
  • 24-hour employee assistance program.
  • Discounted retail and lounge access for family and friends.