Current jobs related to Complaint Handling and Resolution Expert - Stroud, Gloucestershire - Ecotricity
-
Strategic Relationship Manager
1 week ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeAbout the RoleThis is a unique opportunity to join Ecotricity, Britain's greenest energy company, as a Strategic Relationship Manager. In this role, you will be the day-to-day contact for our most high-value and strategic business customers.As a key member of our team, you will be responsible for managing a small team of Customer Relationship Managers and...
-
B2B Customer Relationship Manager
4 weeks ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeAbout the RoleWe are seeking a highly skilled and experienced B2B Customer Relationship Manager to join our team at Ecotricity. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our high-value business customers.Your primary focus will be on delivering exceptional customer service,...
-
B2B Customer Relationship Manager
4 weeks ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeAbout the RoleWe are seeking a highly skilled and experienced B2B Customer Relationship Manager to join our team at Ecotricity. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our high-value business customers.Your primary focus will be on delivering exceptional customer service,...
-
Adult Mental Health Practitioner
4 weeks ago
Stroud, Gloucestershire, United Kingdom Gloucestershire Health & Care NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Adult Mental Health Practitioner to join our team at Gloucestershire Health and Care NHS Foundation Trust. As a key member of our Crisis Resolution and Home Treatment Team, you will play a vital role in providing high-quality care to individuals experiencing mental health crises.Key...
-
Adult Mental Health Practitioner
4 weeks ago
Stroud, Gloucestershire, United Kingdom Gloucestershire Health & Care NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Adult Mental Health Practitioner to join our team at Gloucestershire Health and Care NHS Foundation Trust. As a key member of our Crisis Resolution and Home Treatment Team, you will play a vital role in providing high-quality care to individuals experiencing mental health crises.Key...
-
Customer Experience Advisor
4 weeks ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stroud, United Kingdom. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional...
-
Customer Experience Advisor
4 weeks ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stroud, United Kingdom. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional...
-
Adult Mental Health Practitioner
1 month ago
Stroud, Gloucestershire, United Kingdom Gloucestershire Health & Care NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Adult Mental Health Practitioner to join our team at Gloucestershire Health and Care NHS Foundation Trust. As a key member of our Crisis Resolution and Home Treatment Team, you will play a vital role in providing high-quality care to individuals experiencing mental health crises.Key...
-
Adult Mental Health Practitioner
1 month ago
Stroud, Gloucestershire, United Kingdom Gloucestershire Health & Care NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Adult Mental Health Practitioner to join our team at Gloucestershire Health and Care NHS Foundation Trust. As a key member of our Crisis Resolution and Home Treatment Team, you will play a vital role in providing high-quality care to individuals experiencing mental health crises.Key...
-
Adult Mental Health Practitioner
1 month ago
Stroud, Gloucestershire, United Kingdom Gloucestershire Health & Care NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Adult Mental Health Practitioner to join our team at Gloucestershire Health and Care NHS Foundation Trust. As a key member of our Crisis Resolution and Home Treatment Team, you will play a vital role in providing high-quality care to individuals experiencing mental health crises.Key...
-
Adult Mental Health Practitioner
1 month ago
Stroud, Gloucestershire, United Kingdom Gloucestershire Health & Care NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Adult Mental Health Practitioner to join our team at Gloucestershire Health and Care NHS Foundation Trust. As a key member of our Crisis Resolution and Home Treatment Team, you will play a vital role in providing high-quality care to individuals experiencing mental health crises.Key...
-
B2B Customer Experience Team Lead
4 weeks ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeAbout the RoleWe're seeking a highly skilled Team Leader to lead a team of Energy Experts in delivering exceptional customer service and driving performance across departmental, regulatory, and contractual agreements within our Business department.The department is a fast-paced and ever-changing environment, dealing with all aspects of the B2B energy supply...
-
B2B Customer Experience Team Lead
4 weeks ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeAbout the RoleWe're seeking a highly skilled Team Leader to lead a team of Energy Experts in delivering exceptional customer service and driving performance across departmental, regulatory, and contractual agreements within our Business department.The department is a fast-paced and ever-changing environment, dealing with all aspects of the B2B energy supply...
-
Customer Service Representative
4 weeks ago
Stroud, Gloucestershire, United Kingdom Juice Recruitment Ltd Full timeJuice Recruitment Ltd is seeking a skilled Collections Specialist to join their team in Stroud. As a key member of the Collections team, you will play a crucial role in maximising cash collections and minimising bad debt through exceptional customer service and effective debt recovery processes. Key Responsibilities: * Handle and resolve inbound and...
-
Customer Service Representative
4 weeks ago
Stroud, Gloucestershire, United Kingdom Juice Recruitment Ltd Full timeJuice Recruitment Ltd is seeking a skilled Collections Specialist to join their team in Stroud. As a key member of the Collections team, you will play a crucial role in maximising cash collections and minimising bad debt through exceptional customer service and effective debt recovery processes. Key Responsibilities: * Handle and resolve inbound and...
-
Customer Service Ambassador
3 days ago
Stroud, Gloucestershire, United Kingdom Iceland Full timeDelivery Driver Job DescriptionWe are seeking a skilled and motivated Delivery Driver to join our team at Iceland. As a key ambassador for our business, you will be responsible for delivering shopping to customers' doors, providing exceptional levels of customer service and connecting directly with our customers as the face of Iceland.Key responsibilities...
-
Strategic Relationship Manager
1 week ago
Stroud, Gloucestershire, United Kingdom Ecotricity Full timeAbout the RoleWe are seeking a highly skilled Strategic Relationship Manager to join our team at Ecotricity. As a key member of our Business Service Leadership team, you will be responsible for managing our most high-value business customers and building strong relationships with their key contacts.With a strong track record of relationship management and...
-
Operations Director
1 month ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £45,000 - £65,000Job Title: Team LeaderJob Summary:We are seeking an experienced and motivated Team Leader to manage and inspire our dynamic team in Stroud, United Kingdom. The successful candidate will oversee daily operations, drive team performance, and ensure targets are met while fostering a positive and collaborative work environment.Key Responsibilities:Leadership and...
-
Operations Director
1 month ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £45,000 - £65,000Job Title: Team LeaderJob Summary:We are seeking an experienced and motivated Team Leader to manage and inspire our dynamic team in Stroud, United Kingdom. The successful candidate will oversee daily operations, drive team performance, and ensure targets are met while fostering a positive and collaborative work environment.Key Responsibilities:Leadership and...
-
Leadership Team Member
1 week ago
Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £45,000 - £65,000We are looking for a Leadership Team Member to join our team in Stroud, United Kingdom. As a key member of our leadership team, you will be responsible for overseeing daily operations, driving team performance, and fostering a positive and collaborative work environment.Key Responsibilities:Lead and motivate the team to meet performance targets and...
Complaint Handling and Resolution Expert
2 months ago
About the Role
We are seeking a highly skilled and experienced Ombudsman Complaint Resolution Specialist to join our team at Ecotricity. As a key member of our customer experience team, you will play a vital role in delivering exceptional customer service and resolving complex complaints in a timely and professional manner.
Key Responsibilities
- Manage and resolve all types of complaints, including new in, escalations, and Ombudsman complaints, turning challenging situations into positive outcomes.
- Ensure all complaints are handled to the highest possible standard of customer care and within agreed service level agreements (SLAs) and industry standards.
- Investigate and create case files on Ombudsman complaints, gathering data and information from multiple sources and submitting final case files through the Ombudsman Services portal within agreed SLAs and in line with regulation.
- Work with key stakeholders to offer appropriate remedies that prevent further escalations.
- Complete a full account health check to prevent future contact or further complaints.
- Ensure compliance with regulatory guidelines and maintain a high level of awareness of industry standards and best practices.
- Identify and report trends to various areas of the business and key stakeholders.
- Be fully cross-trained in all other B2B complaint work and assist in resolving and preventing complaints from escalating to the Ombudsman stage.
- Develop and maintain relationships with key stakeholders and regulatory bodies.
About You
We are looking for an enthusiastic and proactive individual who is comfortable resolving all complaint types. You should be curious and enjoy problem-solving using proven methodologies and learning new ways to identify and manage improvements.
Requirements
- Ability to manage workload independently, with support from the B2B CX Manager.
- Excellent communication skills, with the ability to communicate with customers via different mediums, including phone and written communication.
- Ability to collaborate with other individuals across the business to resolve complaints efficiently and effectively.
- Good knowledge of business processes and systems.
- Highly motivated, with the ability to work on own initiative and deliver to tight deadlines.
- Passionate about delivering exceptional customer service and making a positive impact.
- Exceptional attention to detail and diligence in work practices.
- Able to multitask and work at pace without compromising quality of output.
- Ability to digest complex information and processes and come up with effective resolutions in a timely manner.
Preferred but Not Essential
- Experience working in a B2B or complaints team environment.
- Experience working with Ombudsman complaints.
- Energy industry experience.
About Us
Ecotricity is a leading green energy company that is committed to changing the way energy is made and used in Britain. We are passionate about delivering exceptional customer service and making a positive impact on the environment.
What We Offer
- Healthcare plan, life assurance, and generous pension contribution.
- Volunteering day.
- Hybrid working.
- Various company discounts (including shops, gym, days out, and events).
- Holiday of 25 days (plus bank holidays) and ability to buy/sell days.
- Cycle to work scheme, car pooling, and onsite parking available.
Flexibility Statement
The fast-moving nature of our business means that you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows us to use our people in the best possible way at all times and helps our employees to make their contribution in a changing environment.
