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Senior IT Service Desk Analyst

2 months ago

Cheltenham, Gloucestershire, United Kingdom AD WARRIOR Full time
Job Overview

We are seeking a highly skilled Senior IT Service Desk Analyst to join our Digital Operations team. As a key member of the team, you will be responsible for delivering effective and efficient IT and audio-visual support services to the University community.

Key Responsibilities:

  • Manage the workload of the team and provide second-line support to staff, students, and other users.
  • Escalate issues to the Digital Operations Manager or Digital Architecture team as necessary.
  • Monitor progress and resolutions of all tickets.

Requirements:

  • Experience in supporting software and hardware installations.
  • Proven record of investigating, identifying, and resolving issues.
  • Highly effective communication skills.
  • Sound practical and theoretical knowledge of digital systems.

What We Offer:

  • A 35-hour working week.
  • Generous annual leave entitlement.
  • Pension scheme.
  • Free parking and shuttle bus services.
  • Discounted catering and gym facilities.
  • Free library services.
  • Employee assistance program.
  • Cycle to work scheme.
  • Staff development opportunities.

About Us:

We are a leading agricultural education institution with a global reputation for innovation and excellence. Our Digital Operations team is committed to delivering exceptional IT and audio-visual support services to our community.