Operations Supervisor at SSP
1 month ago
Operations Supervisor at SSP
Compensation: £12.63 per hour with an additional £1.50 per hour for shifts worked between midnight and 6am, totaling £14.13 per hour.
Work Schedule: Shifts are scheduled between 3am and 11pm, including weekends - Applicants must ensure they can commute to the airport for early shifts.
- Candidates must provide references covering the last 5 years and pass a Criminal Record Check in accordance with Airport Security Regulations.
- Applicants must be 18 years or older to fulfill certain responsibilities, including the handling and serving of alcohol.
- Prior experience in a similar supervisory role, preferably in Coffee and Bakery, is required.
If you have a passion for food and travel, this is the perfect opportunity for you. We are leaders in the food travel sector, offering a variety of delicious options for every traveler. Whether at an airport, train station, or other transit points, we provide the best food and beverage choices.
We collaborate with over 500 brands, including our own like Upper Crust, Millie's Cookies, Café Local, and Beer House, as well as renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.
At SSP, you will be part of a global community that cherishes passion, connection, and a love for exceptional coffee. Your role transcends a mere job; it’s an opportunity to be a barista, an artist, and an ambassador of our coffee culture.
WHY WORK WITH SSP AS AN OPERATIONS SUPERVISOR?
At SSP, we offer more than just jobs; we provide vibrant career paths with numerous benefits:
- Complimentary Meals and Parking during shifts.
- Employee Discounts: Enjoy up to a 50% discount at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount at our Catering, Whistlestop, and Urban Express units (T&C apply).
- Continuous Development: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme.
- Wellbeing App: From shopping discounts to GP appointments, 24/7 helpline, and financial and wellbeing support for you and your family.
- Health and Wellbeing Support: Retail Trust, flexible working options, and comprehensive family-friendly leave.
- Diversity and Inclusion: We value diversity at SSP and have various networks to support you, including LGBTQ+, Women's Network, Neurodiversity, and Disability initiatives.
- Engagement Activities: Participate in Barista Competitions, Millie's Cookies Ice Off Challenge, and Superstars Recognition events.
- Financial Benefits: Pension Plans, Life Assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.
AS AN OPERATIONS SUPERVISOR, YOU WILL:
- Bring previous supervisory experience in hospitality or retail.
- Be responsible for creating a clean, inviting atmosphere that exceeds customer expectations, consistently striving to enhance service quality.
- Support and guide your team, ensuring a safe working and dining environment while being the primary contact for daily inquiries.
- Oversee team operations, including the unit's opening and closing, ensuring adherence to operational standards and completing necessary documentation.
- Focus on operational efficiency, staying updated on unit performance, advocating for improvements, and streamlining processes.
- Recognize and celebrate outstanding service within the team, leading by example and fostering an inclusive and motivating environment.
- Build strong relationships, communicate effectively, and make informed decisions to ensure team success and deliver exceptional customer service.
Are you ready to thrive at SSP? Apply now and embark on a rewarding journey as an Operations Supervisor.
SSP is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.
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