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Operations Supervisor

3 months ago

Liverpool, United Kingdom SSP Careers Full time

About the Role

Duty Manager at SSP Careers

Compensation: £12.63 per hour (£14.13 for hours worked between midnight and 6 am)

Shift Schedule: Assigned between 3am and 9pm, including weekends.

  • Successful candidates will need to provide references for the past 5 years and undergo a Criminal Record Check as per Airport Security Regulations.
  • Due to specific responsibilities within the Duty Manager position, applicants must be 18 years of age or older to perform certain tasks and will be required to handle and serve alcohol.

If you have a passion for food and travel, this is the right opportunity for you. We are the global experts in food travel, offering a wide variety of delicious options for everyone. Whether you are traveling by air, rail, or just passing through, we provide the best food and beverage selections.

At SSP Careers, you will be part of a global community that values enthusiasm, connection, and a love for exceptional coffee. Your role is more than just a job – it’s an opportunity to be a barista, artist, and ambassador of our coffee culture.

WHY WORK WITH SSP?

At SSP, we offer more than just jobs; we provide dynamic career opportunities with a range of benefits:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Flexible Scheduling: We promote work-life balance to accommodate diverse lifestyles.
  • Free Meals and Parking during shifts
  • Continuous Development: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme.
  • Mobile App: Access shopping discounts, GP appointments, 24/7 helpline, and financial and wellbeing support for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working arrangements, and comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and have various networks to support you, including LGBTQ+, Women's Network, Neurodiversity, and Disability support.
  • Activities: Participate in Barista Competitions, Millie's Cookies Ice off Challenge, and Superstars Recognition.
  • Financial Benefits: Pension Plans, Life Assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.

AS A DUTY MANAGER, YOU WILL:

  • Possess at least 1 year of experience in a supervisory role within hospitality or retail.
  • Be responsible for creating a clean, welcoming environment that exceeds customer expectations, consistently striving to enhance service.
  • Guide and support your colleagues, ensuring a safe working and dining atmosphere while being the go-to person for daily inquiries.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, advocating for improvements, and streamlining operations.
  • Acknowledge and celebrate outstanding service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions to ensure team success and deliver excellence in customer service.

Are you ready to make a difference at SSP?

SSP is proud to be an equal opportunity employer, seeking to recruit and retain the most talented individuals from diverse backgrounds, skills, and perspectives.