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Duty Manager
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Duty Manager - Operations Lead at SSP Careers
Job Summary: We are seeking a highly motivated and experienced Duty Manager to join our team at SSP Careers. As a Duty Manager, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and operational excellence in a fast-paced airport environment.
Key Responsibilities:
- Lead by Example: Demonstrate a strong commitment to customer service and operational excellence, setting the tone for your team.
- Team Management: Recruit, train, and develop a high-performing team of hospitality professionals to deliver exceptional customer service and operational excellence.
- Operational Efficiency: Oversee the day-to-day operations of the unit, ensuring seamless execution of tasks and activities.
- Customer Service: Foster a culture of exceptional customer service, ensuring that every customer interaction is positive and memorable.
- Inventory Management: Manage inventory levels, ensuring that stock is maintained at optimal levels to meet customer demand.
- Health and Safety: Ensure that the unit is maintained in a clean and safe environment, adhering to all health and safety regulations.
- Financial Management: Manage unit finances, ensuring that all financial transactions are accurate and up-to-date.
Requirements:
- Experience: At least 1 year of experience working as a supervisor in a hospitality or retail role.
- Education: High school diploma or equivalent required.
- Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and a strong commitment to customer service and operational excellence.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career advancement and professional development.
- Employee Discounts: Enjoy discounts on SSP brands and franchises across the UK.
- Flexible Scheduling: Flexible scheduling to accommodate various lifestyles.
- Free Meal and Parking: Free meal and parking while on shifts.
- Continuous Growth: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
Why Join SSP Careers?
At SSP Careers, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We offer a range of benefits and programs to support the well-being and career development of our employees, including employee discounts, flexible scheduling, and opportunities for growth and development.
