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Customer Logistics Specialist
2 months ago
This is a full-time, office-based position as a Customer Operations and Logistics Coordinator. The successful candidate will be integral to our mission of delivering exceptional customer service and ensuring the smooth operation of our logistics and supply chain.
Main Responsibilities- Act as the crucial point of contact between customers and the sales, warehouse, and delivery teams.
- Provide exceptional service to our wholesale and retail customers.
- Handle wholesale customer onboarding, coordinate order processing, and manage daily enquiries.
- Manage invoicing and assist with statements and control credit.
- Assist warehouse with inventory management.
- Develop and implement new processes to enhance efficiencies across our operations.
- Highly organised, excel at following and improving processes.
- An excellent communicator, whether on the phone, via email, or in person.
- You have an eagle eye for detail and a consistent approach to your work.
- Always professional and adaptable while working in a fast-paced environment.
- Commercially savvy, you understand the business implications of your decisions.
- You are interested in our products and are keen to develop a knowledge of them.
- Eager to grow with the role and the business and to get involved in all aspects of this role.