Customer Service Advisor
6 months ago
**Customer Service Advisor**
**Based: Southwark, London**
Lloyd Recruitment Services are delighted to be recruiting on behalf of a market leading specialist finance provider that seeks a Customer Service Advisor to join their team.
This is a fantastic opportunity to join an established, highly professional organisation that are the fastest growing, and deemed to be the No.1 company to work for within their industry sector. They offer a very friendly and extremely supportive working environment and actively support growth and development within their business. The client is offering a competitive salary and benefits package including pension, life insurance, private medical insurance (Bupa), 25 days holiday and discretionary bonus potential, plus much more
Please note, this is a hybrid working position, based in Southwark, SE London, with 2 days in the office and 3 days WFH. Mon-Fri, 9am - 5pm.
Key Responsibilities:
- Handling all telephone enquiries from both prospective and existing customers.
- Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.
- Responsible for all in-life processes, such as settlements, reschedules, account queries.
- Liaise with internal departments assisting with both in life requests and customer queries
- Maintain customer data to ensure it is up to date
- Identification of improvements and changes that will further enhance our customer service delivery.
- Ensuring the service we provide is representative of our values.
Applicant Requirements:
A genuine passion for delivering outstanding, professional customer service, applicants must have proven customer service skills ideally gained within an office environment.
- Experience within the Finance industry or the ability to learn about the finance products we offer.
- Excellent communication skills - written and spoken.
- Good numerical skills and attention to detail, in order to support in-life processes such as customer settlements and repayment queries.
- Have the ability to listen and to understand what the query is by asking the right questions, then resolving them for the customer.
- Able to work within a team and help create a positive, working environment.
- Experience in dealing with CRM systems or the ability to learn new system processes.
- Have the ability to help create and write customer service procedures
- Self-motivated and a passion for excelling.
Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: lo-13542
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