Insurance Consultant

3 weeks ago


Torquay, Torbay, United Kingdom Vermelo RPO Full time

About Us:
At Vermelo RPO, we are dedicated to providing exceptional home insurance solutions, driven by a commitment to excellence and teamwork.

Role Overview:
As an Insurance Consultant, you will engage with our clients through inbound communications, assisting them with inquiries related to their current insurance policies.

Key Responsibilities:

  • Assist customers in navigating their existing policies and implementing necessary changes.
  • Utilize your expertise in our products and your customer service acumen to address and resolve client concerns.
  • Establish rapport with clients to fully understand their unique needs and preferences.
  • Provide support to clients who may struggle with our online processes.
  • Conduct outbound calls to verify the accuracy of client policies.
  • Reach out to clients regarding overdue payments or financial challenges, offering guidance and exploring available options.
  • Guide clients through the claims process, ensuring they receive the support they need.
  • Assist clients with policy cancellations when necessary.

Customer Commitment:
Delivering outstanding service is at the heart of our mission. You will thrive in this role by prioritizing customer satisfaction and providing tailored solutions.

Ideal Candidate:
The successful candidate will have experience in a dynamic work environment, emphasizing performance and customer-centric approaches. You should be self-driven, resilient, and motivated to achieve and surpass performance metrics.

Working Hours:
This is a full-time position requiring 37 hours per week. Availability is needed Monday to Friday from 9 AM to 6 PM, with shifts scheduled from either 9 AM to 5 PM or 10 AM to 6 PM. Additionally, you will work one Saturday every three weeks from 9 AM to 1 PM, with compensatory time off provided.

Training Program:
Initial training will take place in a designated location for the first three weeks, followed by a primarily remote working arrangement with monthly in-person meetings. You will receive comprehensive training and ongoing support until you are fully proficient in your role.

Career Development:
We value the growth of our employees and offer genuine opportunities for career advancement. Post-training, you will have access to continuous professional development and the chance to earn accredited industry qualifications.



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