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Revenue and Benefits Operations Manager
2 months ago
Job Title: Revenue and Benefits Operations Manager
Job Summary:
Neway International Ltd is seeking a highly skilled Revenue and Benefits Operations Manager to join our team. As a key member of our organization, you will be responsible for leading the Revenues and Benefits Systems Support Team and ensuring the efficient use of Capita One Revenues and Benefits and NEC Document Management systems.
Key Responsibilities:
- Manage the team to ensure all staff carry out their duties and responsibilities as defined by their job description.
- Update the Business Rates Support & Development Manager on all system-related issues pertaining to Housing Benefit, Council Tax, and Business Rates performance on a regular basis.
- Manage the Revenues and Benefits year-end reconciliation and annual billing process as directed.
- Ensure accurate bills and benefit award letters are produced in line with legislation.
- Take action, respond to, and provide technical advice on user enquiries, including complex enquiries.
- Manage all third-party contract relationships and ensure rigorous monitoring of third-party contract performance.
- Develop and implement effective processes to improve system performance and user experience.
- Collaborate with colleagues to achieve business objectives and improve service delivery.
- Communicate effectively with stakeholders, including users, managers, and external partners.
- Monitor and report on system performance, identifying areas for improvement and implementing changes as needed.
Requirements:
- Excellent knowledge and understanding of all legislation relevant to the accurate administration of Housing Benefit, Council Tax, and Business Rates.
- Excellent knowledge of Housing Benefit subsidy.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- Excellent IT skills, including proficiency in the use of MS Office 365 applications.
- Ability to work unsupervised and make decisions in a fast-paced environment.
What We Offer:
Neway International Ltd offers a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Revenue and Benefits Operations Manager looking for a new challenge, we encourage you to apply.
