Deputy Director Strategic Design Lead

1 month ago


Bristol, Bristol, United Kingdom HM Revenue and Customs Full time
Job Summary

HM Revenue and Customs is seeking a senior professional to lead a highly motivated team in transformation design. The team has around 21 colleagues with 5 team leaders at Grade 6. As a Deputy Director Strategic Design, you will work closely in multi-functional teams with other HMRC business areas, including Business Architecture and Strategy teams, to ensure designs are in line with HMRC's direction of travel.

Key Responsibilities
  • Lead a team of designers and work closely with stakeholders to drive customer-focussed improvements.
  • Shape the future of your team as regime and value stage ownership is embedded in the department.
  • Develop and implement design solutions for complex, large-scale, multi-dimensional transformation.
  • Work with senior stakeholders to improve customer experience in an organisation through design.
  • Effectively communicate complex information and influence decision making.
Person Specification
  • Proven ability to adapt and implement design solutions for complex, large-scale, multi-dimensional transformation.
  • Understanding and experience of different delivery methods and change delivery governance.
  • Senior stakeholder engagement and management, including working as part of multi disciplinary teams of complementary professionals.
  • Track record of improving customer experience in an organisation through design.
  • Effectively communicating complex information and influencing decision making.
Benefits
  • Salary of £76,000.
  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.


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