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Guest Services Coordinator

2 months ago

London, Greater London, United Kingdom artotel Full time

Join Our Team as a Guest Services Coordinator

We are on the lookout for a dedicated Guest Services Coordinator to enhance the experience of our guests at art'otel. This role is set within one of London's most vibrant cultural hubs, where creativity and hospitality converge. Our establishment features stunning skyline views, extensive gallery space, and an array of luxurious accommodations.

As a Guest Services Coordinator, you will enjoy:

  • Competitive Salary: £12.96 per hour
  • Substantial discounts on hotel stays across Europe (including benefits for family and friends)
  • Food and beverage discounts applicable to your entire party at our restaurants and bars
  • Generous holiday allowance starting at 30 days per year, plus bank holidays, with additional days accrued over time
  • Complimentary meals provided during shifts
  • Early access to earnings through Wagestream
  • Incentives for referring friends – up to £750
  • Access to the Vitality at Work program, featuring excellent gym discounts and more
  • Opportunities for cycling support and free lessons
  • Benefit Hub offering discounts at numerous retailers, attractions, and entertainment venues
  • Complimentary dry cleaning for your work attire
  • Annual staff celebrations and events
  • Participation in a company pension scheme and access to award-winning training programs

In this role, you will...

  • Take pride in delivering exceptional service to our guests through face-to-face interactions, phone calls, and email correspondence
  • Serve as the primary point of contact for our long-stay guests, welcoming them and ensuring their needs are met
  • Strive to exceed expectations with every guest interaction, from check-ins to inquiries
  • Possess a solid understanding of the local area to assist guests effectively
  • Demonstrate a strong work ethic, presenting yourself professionally and engagingly
  • Collaborate effectively with colleagues across various departments

If you are passionate about art, culture, and hospitality, art'otel is the perfect place for you to thrive. We aim to inspire our guests through exceptional service, enriching their experiences and encouraging their love for art and culture.

Be bold. Be creative. Be original.