Administrative Coordinator

3 weeks ago

Heywood, Manchester, United Kingdom Pennine Care NHS FT Full time

Job Overview

We are seeking a dedicated and adaptable individual to become a key member of our Administration Team at Pennine Care NHS FT.

Our organization is committed to supporting children and young people, up to 19 years of age, who are facing challenges related to emotional health and wellbeing.

Key Responsibilities

This position demands a highly organized individual capable of managing their tasks effectively, maintaining composure under pressure, and communicating proficiently across various levels.

In this essential role, you will deliver comprehensive and confidential administrative support. The work is diverse, engaging, and at times demanding, requiring a strong work ethic and a passion for thriving in a dynamic environment.

Your primary responsibilities will include:

  • Welcoming visitors, children, and families to our organization.
  • Managing incoming telephone inquiries and providing initial assistance.
  • Performing data entry, drafting and formatting correspondence, and scanning/uploading documents.
  • Assisting in the coordination of meetings, including scheduling and minute-taking as necessary.
  • Handling challenging telephone inquiries with sensitivity and professionalism, ensuring appropriate follow-up with relevant staff members.

With your prior experience in a busy office setting, you should demonstrate accuracy in your work and the ability to collaborate effectively within a team. Our team is known for its supportive atmosphere, and the tasks are both varied and stimulating.

About Us

Our vision is to foster a happier and more hopeful community, and our staff are dedicated to providing exceptional care to those who utilize our services. We take pride in our workforce and strive to create an outstanding work environment.

We encourage applications from individuals of all backgrounds, including those with personal experience of mental health challenges, whether as individuals or caregivers.

Required Qualifications

Essential

  • GCSE qualifications in Maths and English or equivalent.
  • Proficiency in typing and word processing.
  • Strong office management capabilities.

Desirable

  • Shorthand qualification.

Experience

Essential

  • Familiarity with electronic patient record systems.
  • Extensive background in general office and secretarial duties.
  • Experience in managing computer files and databases.
  • Involvement in audit support activities.
  • Strong data management skills.
  • Proficiency in diary management.
  • Supervisory experience.

Knowledge and Skills

Essential

  • Excellent audio typing abilities.
  • Familiarity with healthcare record systems.
  • Comprehensive understanding of office procedures.
  • Strong computer literacy.
  • Proficient written and verbal communication skills.

Personal Attributes

Essential

  • Empathy towards individuals with mental health issues.
  • Ability to prioritize tasks effectively.
  • Proven capability to build and maintain professional relationships.
  • Capacity to work both collaboratively and independently.
  • Commitment to following established procedures and policies.

Work Environment

Essential

  • Flexibility to cover for colleagues during absences.
  • Willingness to work evenings and weekends as required.
  • Access to transportation for travel as needed.
  • Adherence to equal opportunities and diversity policies.
  • Compliance with enhanced DBS disclosure requirements for regulated activities.

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