Insurance Claims Specialist
6 days ago
Contract Type: Permanent
Worcestershire County Council (WCC) delivers a wide range of services supporting our residents, employing over 2,000 members of staff across various services and jobs.
About the Role
We are seeking an Insurance Officer to join our internal Insurance Service. As a key member of our team, you will support the Insurance Manager in delivering the insurance programme, while managing your own caseload of cases.
Key Responsibilities
- Support the provision of in-house insurance, providing claims guidance and support to the business
- Manage a caseload of insurance claims in conjunction with the Council's insurance providers and be responsible for the recording, processing, and internal investigation of all insurance claims made against the Council, liaising with the Council's insurers as appropriate
- Managing a caseload of insurance claims not handled by insurance providers, including Public Liability, Motor, and Property claims
- Maintaining a computerised claims management system and processing all third-party insurance claim correspondence, including direct contact from claimants, insurers, solicitors, and loss adjusters
- Liaising with colleagues at all levels within the Council in relation to claims investigation and handling process, including dealing with members of the public in writing, by email, or over the telephone
- Responsible for the payment of claims within the Council's policy excesses and the associated claims-related invoices
- Assisting in the provision of evidence of insurance cover as required
What We Offer
We offer a competitive package, including:
- 26 days' annual leave, plus bank holidays
- 35-hour working week, with flexible working between County Hall campus and working remotely
- Commitment to ongoing professional development and training
How to Apply
If you are interested in this opportunity, please contact our Insurance Manager, Matt Guest, at mguest@worcestershire.gov.uk.
The closing date for applications is Sunday 29th September.
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