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Specialist in Pain Management
2 months ago
At East Lancashire Hospitals NHS Trust, we are committed to delivering safe, personalized, and effective healthcare. Our organization serves a diverse population, providing high-quality medical services to over 600,000 individuals in the region. With a dedicated workforce of over 8,000 professionals, many of whom are recognized for their exceptional contributions to healthcare, we strive for excellence in every aspect of our service.
Role: Consultant in Pain Management and Acute Pain Lead
Schedule: Full-time, Monday to Friday, with shifts between 8am and 8pm.
Our team embodies qualities such as diligence, compassion, and reliability, which are essential in the healthcare sector. If you possess the required skills and share our values, we welcome the opportunity to connect with you.
The successful candidate will oversee the delivery of a comprehensive and efficient Outpatient Service, ensuring exceptional customer care while maintaining confidentiality.
Key ResponsibilitiesEast Lancashire Hospitals NHS Trust offers a variety of healthcare services to the residents of East Lancashire. Our goal is to provide high-quality personal and organizational development interventions that enhance patient care.
The main responsibilities include:
- Delivering a professional and efficient Outpatient Service to patients, ensuring high standards of customer care and confidentiality.
- Preparing clinic case notes with attention to detail for commissioning and data quality in accordance with Trust policies.
- Coordinating the attendance of interpreters for patients requiring communication assistance.
- Managing patient bookings for outpatient clinics and issuing follow-up appointments as directed.
- Requesting and ensuring the timely delivery of health records for patients attending clinics or admissions.
- Prioritizing workload to meet daily deadlines for case notes provision.
- Adhering to departmental policies and participating in audits to maintain data quality.
- Upholding patient confidentiality and being aware of data protection regulations.
- Serving as the first point of contact for patients and visitors, providing comprehensive reception and clerical support.
Established in 2003, East Lancashire Hospitals NHS Trust is a prominent healthcare organization dedicated to providing high-quality acute secondary healthcare. Our vision is to be recognized for delivering safe, personal, and effective care. We cater to over 700,000 patients annually, from emergency cases to planned procedures, employing a talented team that has received numerous accolades for their achievements.
Candidate Profile Qualifications and Experience Essential Criteria- GCSE Grade C/Level 4 or above in English Language and Maths, or equivalent qualifications.
- Experience in a customer care environment.
- Proficient IT and keyboard skills.
- Strong verbal and written communication abilities.
- Excellent interpersonal skills to engage effectively with various stakeholders.
- Ability to maintain confidentiality and demonstrate sensitivity in public interactions.
- Flexibility to work across departmental shift patterns to cover service hours.
