Customer Service Representative
2 months ago
About Us:
Jump Inc is a dynamic and rapidly expanding urban playgrounds estate across the UK, dedicated to delivering unparalleled entertainment experiences. Our parks in various locations offer a wide range of activities, catering to diverse age groups and interests.
Our Mission:
We strive to create an exceptional and enjoyable experience for our guests, ensuring their safety and satisfaction. Our team members are the face of our brand, and we invest in their growth and development to provide the best possible service.
What We Offer:
- Career progression opportunities
- Comprehensive training and development programs
- Employee discounts and benefits
- Bonus schemes and incentives
- A supportive and collaborative team environment
- Free access to our parks
The Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As one of the first points of contact for our guests, you will be responsible for delivering exceptional service, ensuring a seamless and enjoyable experience.
- Process online bookings, handle payments, and manage waivers and safety video acknowledgments
- Maintain the accuracy of your till and assist customers with their bookings
- Explain rules and answer customer queries, issue wristbands, and sell merchandise
- Monitor and replenish stock, maintain a clean and organized workstation, and report any equipment issues to the Shift Manager
- Adhere to our Company Health & Safety Policy
- Work a variety of shifts, including weekends and some midweek and evening shifts
The Ideal Candidate:
- Previous experience in a similar role and environment is desirable
- An outgoing personality, can-do attitude, and exceptional customer service skills
- Ability to think quickly, react calmly, and handle situations responsibly
- Competent administrative and numeracy skills, with proficiency in computer systems
- Availability to work weekends
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