Room Service Manager

3 weeks ago

London, Greater London, United Kingdom Firmdale Hotels Full time

Are you an enthusiastic leader with a commitment to exceptional hospitality? Do you aspire to excel in a vibrant setting where outstanding service is a core value? Look no further than Firmdale Hotels.

At Firmdale Hotels, we take pride in crafting memorable experiences for our guests, and our Covent Garden Hotel exemplifies this commitment. We are currently in search of a dedicated Room Service Manager to become a vital part of our accomplished team.

In the role of Room Service Manager, you will be instrumental in guaranteeing the smooth operation of our hotel room service. Collaborating closely with senior management and team members, you will be tasked with maintaining the highest standards of guest service, consistently surpassing the expectations of our esteemed clientele.

What You Will Need:

Proven experience in leading and managing a team Exceptional attention to detail A passion for delivering top-notch customer service Strong organizational and communication abilities

What We Provide:

Access to the Wagestream financial wellbeing app for discounts, coaching, and early wage access Generous 30% discount at our dining establishments and bars Complimentary meals and provided uniforms Dry cleaning service for work attire and discounted personal dry cleaning Increased holiday allowance based on tenure Flexible scheduling without split shifts Season ticket loan for convenient commuting Referral bonus scheme for recommending exceptional talent Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits such as a cycle to work scheme and annual long service rewards Exclusive discounts at Design Hotels and opportunities for charitable volunteering Staff sales, spa discounts, and product perks And much more

Why Choose Firmdale Hotels?

Firmdale Hotels is an internationally recognized group featuring 11 luxurious hotels and 8 bars and restaurants in London and New York. Our commitment to excellence has earned us numerous accolades within the hospitality industry, including:

Two prestigious AA rosettes awarded to Ham Yard Restaurant. Dorset Square Hotel receiving an AA rosette and an AA breakfast award. Recognition in Conde Nast Traveller's Top Hotels in London. Winner of the Best Employer Award at The Cateys and ranked Number One in The Caterer Best Places to Work in Hospitality. Manager of the Year accolade awarded at the Cateys. Group Hotel of the Year recognition at the Cateys.

Join us at Firmdale Hotels and embark on a fulfilling journey where your skills are valued, and your potential is boundless.

In accordance with the Asylum and Immigration Act, we require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at the interview stage.

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