Membership Development Manager

2 days ago

Windsor, Windsor and Maidenhead, United Kingdom Bucks and Berks Recruitment Full time
Job Description

Bucks and Berks Recruitment is seeking a highly skilled Membership Manager to lead all membership initiatives for our international membership organisation for leading medical professionals.

The successful candidate will be responsible for overseeing all aspects of membership services, ensuring a high level of member satisfaction and engagement. This will involve close collaboration with our communications agency to implement a comprehensive membership marketing strategy.

Key Responsibilities:

  • Membership Services: Oversee all aspects of membership services, ensuring a high level of member satisfaction and engagement.
  • Member Engagement: Ensure members are fully aware of opportunities to engage and maximise their membership benefits.
  • Data Management: Work closely with the third party CRM team to ensure all data systems are running to maintain accurate and useable member records and ensure data integrity.
  • Membership Administration: Develop and implement processes for efficient membership administration, including renewals, new member onboarding, and addressing member enquiries.
  • Member Communications: Serve as the primary point of contact for member communications.
  • Membership Growth: Drive membership growth in key markets through targeted initiatives and campaigns.
  • Member Retention: Manage member retention, devising and delivering communication models that ensure continued loyalty and appreciation of value amongst the membership.
  • Membership Development: Identify and engage potential new members, leveraging industry and community networks and relationships.
  • Marketing Strategy: Work proactively with the in-house Marketing Manager and with the third party communications agency to develop and implement a comprehensive membership marketing strategy.
  • Membership Promotion: Utilise various marketing channels to promote membership benefits and attract new members.
  • Membership Analysis: Analyse membership data to identify trends, opportunities, and areas for improvement.
  • Membership Reporting: Prepare and present regular reports on membership metrics and performance.
  • Membership Events: Plan and coordinate membership-related events, both online and in-person, to foster member engagement and networking.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • Experience in membership management or a similar role, preferably within a professional association or non-profit organisation.
  • Proven experience managing CRM systems.
  • Strong communication and interpersonal skills, with the ability to engage and motivate members.
  • Excellent organisational and project management skills.
  • Financial acumen, with experience overseeing budgets and financial reporting.
  • Ability to work independently and as part of a team, with a proactive and results-driven approach.

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