Customer Service Representative

1 month ago

Ballymena, United Kingdom Brook Street NMR Full time
{"Key Responsibilities": "

As a Telephony Operator with Brook Street UK LTD, you will be responsible for providing exceptional customer service to our clients. Your key responsibilities will include:

  • Answering incoming telephone calls and providing expert advice to callers.
  • Accurately inputting data and maintaining comprehensive records to support operational efficiency.
  • Collaborating with various departments to facilitate smooth communication and service delivery.
  • Providing timely updates and essential information to Housing Officers to assist in their roles.

Essential Requirements:

  • Exceptional verbal and written communication skills, with a strong focus on interpersonal skills.
  • A proven track record of delivering outstanding customer service in a fast-paced environment.
  • Ability to manage multiple tasks effectively while maintaining composure under pressure.
  • Strong skills in data entry and record-keeping.
  • Willingness to work variable shifts, including evenings and weekends.

Working Conditions:

  • Hours: 0800 - 1700, with variable shifts scheduled from Monday to Sunday. Times of work may change, must be fully flexible.
  • An hourly rate of £11.59, paid weekly.
  • Fully office based.

Benefits:

  • Enjoy 34 days of annual leave, including 12 bank holidays, promoting a healthy work-life balance.

"}, "lang_code": "en"}

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