Service Advisor
2 months ago
**About the Role**
We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor at Kream. As a Service Advisor, you will play a crucial role in ensuring that our customers receive exceptional service and support throughout their vehicle's service experience.
**Key Responsibilities**
- Ensure that all customer bookings and appointments are convenient and aligned with our workshop capacity.
- Confirm all customer requirements and provide accurate, fully inclusive costing.
- Maximize workshop hours to ensure 100% utilization of capacity.
- Produce accurate job cards, invoices, estimates, and related information.
- Respond promptly and courteously to all customer inquiries, whether via telephone, face-to-face, or written communication.
- Ensure that all customers are greeted professionally at reception and offered courtesy services as appropriate.
- Keep customers informed of completion deadlines and extend them if required.
- Notify customers of progress and any additional work that may be necessary, obtaining authority to proceed.
- Upsell related products and services as applicable.
**Requirements**
To be successful in this role, you will need to have previous experience as a Customer Service Advisor or similar role in a main dealer or quality independent garage, and hold a full driving license.
**What We Offer**
In return for your hard work and dedication, you can look forward to a competitive salary, a supportive working environment with like-minded individuals, and the opportunity to grow within our business.
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