Patient Services Advisor

3 weeks ago


Bridgwater, Somerset, United Kingdom Symphony Healthcare Services Limited Full time

About the Role

Symphony Healthcare Services Limited is seeking a highly organized and efficient Patient Services Advisor to join their team on a permanent basis. This is a fantastic opportunity to work in a dynamic and patient-centered environment, providing exceptional support to patients and clinical staff.

Key Responsibilities

  • Provide administrative and reception duties, ensuring a smooth and efficient service to patients and clinical staff.
  • Deal with patient inquiries, signposting, and requests, either face-to-face or over the telephone.
  • Manage appointments, home visits, and bookings, adhering to practice protocols.
  • Maintain accurate records, including patient information, appointments, and test results.
  • Assist with daily administration tasks, such as scanning, filing, and photocopying.
  • Provide excellent customer service, responding to patient queries and concerns in a professional and empathetic manner.
  • Work collaboratively with the clinical team to ensure seamless communication and coordination of patient care.
  • Participate in training and development opportunities to enhance skills and knowledge.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Strong organizational and time management skills.
  • Proficiency in computer software, including Microsoft Office and practice management systems.
  • Experience working in a healthcare setting, preferably in a reception or administrative role.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The chance to make a real difference in the lives of patients and their families.


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