Patient Services Advisor

1 day ago


Bridgwater, Somerset, United Kingdom Symphony Healthcare Services Limited Full time
Job Summary

Symphony Healthcare Services Limited is seeking a highly organized and communicative Patient Services Advisor to join their team on a permanent basis. This role is ideal for someone who is passionate about delivering exceptional patient care and is comfortable working in a fast-paced environment.

Main Responsibilities
  • Provide administrative and reception support to the practice, ensuring a high level of patient satisfaction and care.
  • Manage patient bookings, appointments, and home visits, adhering to practice protocols and procedures.
  • Process patient registrations, update computer records, and maintain accurate and up-to-date information.
  • Deal with patient inquiries, signposting, and requests, providing clear and concise information and support.
  • Manage patient complaints, escalating issues to the Practice Manager as necessary.
  • Perform various administrative tasks, including scanning, filing, photocopying, and faxing.
  • Maintain a high level of security and confidentiality, adhering to practice protocols and procedures.
About Us

Symphony Healthcare Services Limited is a growing primary care organization based in Somerset, committed to delivering exceptional patient-centered care and services. We are seeking a dedicated and enthusiastic individual to join our team and contribute to our mission.

Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external agencies.
  • Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work accurately and efficiently, with a high level of attention to detail.
  • Experience of working in a healthcare setting, preferably in a reception or administrative role.
  • Knowledge of medical terminology and practice protocols.
What We Offer

Symphony Healthcare Services Limited offers a competitive salary, excellent benefits package, and opportunities for professional development and growth. We are committed to providing a supportive and inclusive work environment, where our staff can thrive and make a real difference in the lives of our patients.



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