Accounts Support Specialist

3 weeks ago


Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

At Frasers Group, we are transforming the retail landscape. Through innovative digital solutions and exceptional in-store experiences, we are committed to providing our customers with access to the finest sports, premium, and luxury brands worldwide. As a frontrunner in the sector, we are enhancing the retail journey for our customers through our portfolio of renowned brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why consider a career with us?

Our mission – we are creating the most admired and engaging brand ecosystem globally.

Our purpose – we are enriching the lives of many by providing access to the world's leading brands and experiences.

At Frasers Group, we embrace challenges and encourage our team to think beyond conventional boundaries. Our employees are proactive individuals who are eager to step outside their comfort zones to redefine the future of retail. The opportunities for career advancement are substantial, and the experience is unparalleled. To maximize this potential, you should embody our core principles:

  • Think without limits - Act swiftly, boldly, and collaborate with your team.
  • Own it and back yourself - Take responsibility for your role and the outcomes.
  • Be relevant - Stay pertinent to our people, partners, and the environment.

Are you prepared to join the Fearless?

As an Accounts Support Specialist at Frasers Group, you will be an integral part of our dynamic Finance team. Your responsibilities will include addressing customer account inquiries and efficiently managing outstanding third-party debts. Additionally, you will:

  • Conduct account reconciliations.
  • Manage monthly statements, overdue correspondence, and cash allocations.
  • Collaborate with senior management to approve or decline credit notes and process refunds.
  • Establish new customer accounts, perform credit assessments, and request credit limits.
  • Ensure timely invoicing across all companies and systems.
  • Maintain mailboxes with a focus on detail and efficiency.
  • Prepare aged debt reports.

This position requires on-site attendance from Monday to Friday.

  • Previous experience in a Credit Control role is advantageous but not mandatory.
  • Proficiency in computer applications, particularly strong Excel skills.
  • Excellent communication abilities, capable of fostering relationships with the Finance team and broader stakeholders.
  • Ability to prioritize and manage a busy, evolving workload.
  • Aspirations to develop a career within a global public limited company.
  • This is an entry-level position with opportunities for progression and qualifications funded by the organization.

Additional Information

Alongside your benefits package, we offer a variety of perks for our team members:

Recognition and Opportunities

Frasers Champion - Our employees are central to our operations, and we ensure that individuals are acknowledged monthly for their contributions. The Frasers Champion initiative allows peers to nominate colleagues, with eight winners receiving double their salary for a month for exemplifying our core values.

Fearless 1000 – We aim for our share price to reach £10 by a specified target. If achieved for 30 consecutive trading days, all employees will receive a bonus. The top 1000 performers will be recognized with significant bonuses, ranging from £50,000 to £1 million, based on nominations from senior leaders for outstanding performance.

Frasers Festival – A unique event celebrating our Head Office and Retail Staff across the UK and Europe, featuring a brand village, guest speakers from leading brands, evening entertainment, and more.

CEO Sessions - Quarterly, we offer 20 employees the chance to participate in sessions led by our CEO and leadership team, providing opportunities to connect, network, and discuss various topics.

Retail Reconnect - To build the most admired brand ecosystem, all employees will gain insights by spending time in our stores or warehouses, learning how their roles impact frontline teams and bringing back ideas for improvement.

Employee Wellbeing

Frasers Fit - Our fitness initiative aims to enhance the health and wellness of our workforce, offering free gym classes and discounted memberships. The Frasers Fit program supports colleagues' physical, financial, and mental wellbeing, with an accessible app providing training, nutrition, and lifestyle advice.

Retail Trust - We prioritize mental wellness, offering all employees free access to support from the Retail Trust charity, including a 24-hour helpline, wellness hub, and counseling services.

What's next?

Our Recruitment Team will review applications, and all candidates will receive feedback, regardless of the outcome. Shortlisted candidates may be asked to confirm key details before scheduling an initial interview focused on behavioral alignment with our culture and values. Successful candidates can expect two additional interview stages with the Hiring Manager and team, which will be more technically oriented and may include practical assessments to demonstrate skills.



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