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Technical Service Representative

2 months ago

Newbury, West Berkshire, United Kingdom Pomeroy Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Pomeroy. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their systems and equipment are running smoothly and efficiently.

Main Responsibilities:

  • Collaborate with clients to identify technical issues and develop effective solutions.
  • Respond to and resolve technical queries and issues in a timely and professional manner.
  • Perform installation and maintenance of client systems, including PCs and mobile devices.
  • Develop and maintain strong relationships with clients, identifying opportunities to expand service agreements.
  • Assist in the development of technical processes and procedures.
  • Liaise with internal teams and external partners to ensure seamless technical support.

Requirements and Qualifications:

  • 2 years of experience in a technical support role or similar position.
  • Experience with managing and preserving technical equipment.
  • Critical thinking and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.

What We Offer:

  • A permanent contract after a probationary period.
  • A dynamic and growing team environment.