Client Services Representative

1 week ago

Rickmansworth, Hertfordshire, United Kingdom Hunterlodge Advertising Full time
About the Role

We are seeking a highly skilled and ambitious Account Executive to join our team at Hunterlodge Advertising. As a key member of our client services team, you will be responsible for building and maintaining strong relationships with our clients, managing multiple projects simultaneously, and delivering high-quality work and exceptional service.

Key Responsibilities
  • Client Management:
    • Serve as the primary point of contact for assigned clients, fostering strong relationships and ensuring client satisfaction.
    • Collaborate with agency colleagues to develop campaigns that meet client briefs and budgets.
    • Coordinate and participate in client meetings and presentations.
    • Own and manage status reports and contact reports.
  • Project Management:
    • Manage multiple projects concurrently, ensuring timely delivery and budget adherence.
    • Coordinate with internal teams and external partners to ensure seamless project execution.
    • Identify and address any issues or challenges that may arise during project implementation.
  • Media:
    • Implementation: Coordinate and execute media plans across various channels, including digital, print, and broadcast.
    • Optimisation: Liaise with the Performance Team to monitor and optimise media campaigns for maximum effectiveness and efficiency.
    • Analysis: Review media performance data and provide actionable insights to improve campaign outcomes.
    • Reporting: Prepare and present detailed reports on campaign performance.
  • Creative and Content:
    • Development: Support creative teams in developing compelling content and creative assets that align with client objectives and brand guidelines.
    • Coordination: Manage the production of creative materials, ensuring timely delivery and adherence to quality standards.
Requirements and Characteristics
  • Minimum of 1-2 years of experience in an account management or similar role within an advertising agency.
  • Excellent communication, presentation, and interpersonal skills.
  • Highly organised with strong project management abilities.
  • Proficiency in Microsoft Office Suite.
  • Ability to work effectively in a fast-paced, deadline-driven environment.
  • Positive management of, and learning from, mistakes.
  • Reliable.
  • Ability to listen and understand.
  • Ownership of tasks, jobs, and projects.
  • Gain respect of clients.
  • Excellent relationship builder.
  • Ability to read client sensitivity and emotion.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • The chance to work with a talented and passionate team on exciting projects.

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