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Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Marks & Spencer Plc.
Key Responsibilities- Serving Customers: Provide exceptional customer service, ensuring that every customer leaves the store satisfied and engaged.
- Store Maintenance: Maintain a clean and tidy store environment, ensuring that shelves are always stocked with products.
- Sales and Targets: Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
- Customer Engagement: Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit.
- Product Knowledge: Build expert product knowledge to sell and recommend our products and services.
- Digital Tools: Utilise all digital tools and communication channels to deliver for the customer every time.
- Customer Focus: Demonstrate high levels of customer service and a commitment to delivering excellent work.
- Attention to Detail: Show great attention to detail and a willingness to learn and improve.
- Feedback and Accountability: Open to and acts upon feedback, taking accountability for planning and managing own workload efficiently.
- Communication: Possess strong communication skills and the ability to build positive relationships.
- Adaptability: Adaptable to changing situations and able to work effectively in a fast-paced environment.
Marks & Spencer Plc is committed to being an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We aim to be a leader in the retail industry, pushing boundaries to create a greener, speedier, and more inspiring digital era. We offer exciting opportunities for career growth and development, and we're passionate about creating a workplace that's welcoming and inclusive for everyone.
We're committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
