ICT Support Specialist

6 hours ago

Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time
Job Summary

This role is focused on delivering exceptional first-level support to clients, ensuring their productivity through effective use of the Firm's IT systems.

To deliver a high-quality client service experience and continually improve the quality of the service delivered through proactivity, good communication, technical skill, and organisation.

The post holder is a member of an IT support team and should be prepared to help when assistance is required, either within the same team or from other IT teams. Apart from technical skills, excellent client service skills, proactivity, good communication, flexibility, and a team-oriented approach are important aspects of this role.

Key Responsibilities
  1. Provide first-level support to clients, resolving technical issues and escalating complex problems to senior technicians.
  2. Develop and maintain a thorough understanding of the Firm's IT systems, including Microsoft Desktop Operating Systems and Applications.
  3. Collaborate with other IT teams to ensure seamless support and resolve technical issues.
  4. Communicate effectively with clients, providing clear and concise technical information and updates.
  5. Continuously improve technical skills and knowledge to stay up-to-date with the latest IT trends and technologies.
Requirements
  1. 12 months experience of working in an IT Service Desk environment, including direct experience in a 1st line support.
  2. 2nd line support experience would be desirable but not essential.
  3. We will consider those with equivalent experience.
  4. Be familiar with versions of Microsoft Desktop Operating Systems and Applications (Office 2013 essential).
  5. Have experience of software installations.
  6. Be able to virus check software and computers with a knowledge of what to look for.
  7. Understand and be able to demonstrate consistent and continuous high levels of client service.
  8. Excellent troubleshooting skills.
  9. Excellent IT technical skills at the requisite level for this position.
  10. Good communication skills and telephone manner.
  11. Good team skills are required, particularly in communicating and supporting other team members.
  12. Be able to organise self and work effectively.
  13. Be able to communicate with people at all levels and technical ability.
Desirable Requirements
  1. A HNC/HND in Computing or suitable equivalent.
  2. Accreditations in any Microsoft technology especially MCP would be useful.
  3. Experience of desktop upgrades and/or migrations.
  4. Experience in deploying Group Policies and Active Directory.
  5. Skills to successfully implement a Microsoft product or technology as part of a business solution in an organisation.
  6. Knowledge of current Anti-Virus software and the effects that viruses may have.
  7. Experience of operating in an IT Team within a legal firm would be beneficial.

Working to the firm's core values, you will look to progress your career through the service desk and into either a leadership role or a more technically diverse and specialist infrastructure role.

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