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Technical Account Manager

2 months ago

London, Greater London, United Kingdom UP3 - ServiceNow Elite partner Full time
Job Description

Technical Account Manager

We are seeking an experienced Technical Account Manager to join our team at UP3, a leading ServiceNow Elite partner. As a Technical Account Manager, you will be responsible for working closely with our major and strategic customers to help them maximize the value of the ServiceNow platform.

Key Responsibilities:

  • Establish and maintain strong relationships with key stakeholders to understand their business needs and goals.
  • Develop and execute strategies to increase ServiceNow adoption and consumption across our customer base.
  • Collaborate with our delivery teams to ensure successful project delivery and customer satisfaction.
  • Stay up-to-date with the latest ServiceNow features and capabilities to provide expert guidance to our customers.
  • Identify opportunities for process improvements and implement changes to enhance customer experience.

Requirements:

  • Excellent knowledge of the ServiceNow platform and its products, features, and capabilities.
  • Strong client-facing skills with the ability to translate customer needs into technical requirements.
  • Ability to define clear delivery outcomes and relate to business value.
  • Experience working across multiple customers and ServiceNow instances.
  • Hold a minimum of a ServiceNow Certified System Administrator and at least one other Certified Implementation Specialist certification.

What We Offer:

  • Competitive salary and performance-related bonus.
  • Excellent health insurance and pension scheme.
  • Flexible working arrangements with a £250 allowance for home working setup.
  • Central London office with free gym membership, wellness programs, and regular on-site events.
  • Opportunities for professional development and growth within the company.

About UP3:

UP3 is a UK-based ServiceNow Elite partner, specializing in delivering best-in-class managed services for customers using the ServiceNow platform. We pride ourselves on our entrepreneurial culture, creative approach, and commitment to customer success.