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Customer Service Representative
2 months ago
Job Title: Customer Complaints Handler
Job Type: Temporary
Hours: 37.5 hours per week
Shift Patterns: Varying throughout the week
Rate: £12.97 per hour
Location: On-site parking and accessible by bus
About the Role:
We are seeking an experienced Customer Complaints Handler to join our team at Meriden Media. As a key member of our customer service team, you will be responsible for resolving customer inquiries and complaints in a call centre environment.
Key Responsibilities:
- Respond to customer queries and complaints in a professional and timely manner
- Utilize multiple computer systems for updating customer records, parcel tracking, and call detail recording
- Meet individual call quality and volume Key Performance Indicators (KPIs)
- Support team members in achieving company objectives
Requirements:
- Previous call centre experience is advantageous
- Excellent IT skills with proven experience of using multiple systems
- Ability to work in a fast-paced environment and meet deadlines
- Strong communication and problem-solving skills
What We Offer:
- Competitive hourly rate
- Convenient on-site parking and accessible by bus
- Opportunity to work with a reputable company