Service Delivery Manager
4 days ago
We are seeking an experienced Service Manager to join our Repairs Team covering the South West area. This is a permanent, full-time position working 39 hours per week (Monday - Friday). The successful candidate will be based in our Exeter office.
Key Responsibilities- Manage a team of operatives to deliver programmed works in customers' homes.
- Efficiently manage operative productivity and work quality, monitoring progress through quality audits of work and materials.
- Ensure financial controls are exercised and adequate resources are in place.
- Manage approved subcontractors' performance and compliance with contractual agreements.
- Monitor operatives' vehicle stock levels and manage materials in line with legislative standards and company guidelines.
- Ensure adherence to Health and Safety regulations and other statutory requirements.
- Investigate and respond to customer complaints, and complete workflow tasks and system updates.
- Support customer safety by ensuring safeguarding procedures are followed and concerns are identified, monitored, and reported.
- Up-to-date knowledge of building maintenance, Decent Homes standards, and safety legislation.
- Experience leading, managing, developing, and motivating operational teams.
- Knowledge of housing sector best practice and relevant legislation.
- Experience delivering an excellent customer-focused repair service.
- Experience with repairs management information systems.
- Excellent oral and written communication skills.
- A full UK clean driving licence is required.
- Competitive salary of £42,275.
- 27 days' holiday + bank holidays + buy extra holiday + increases with length of service.
- Healthcare Cashback Plan.
- Pension contributions - up to 9% on a matched basis.
- Life Assurance.
- Employee Assistance Programme.
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Mechanical Services Engineer
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Mechanical Services Engineer
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Mechanical Services Engineer
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Classroom Facilitators
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Senior Project Manager
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Nursery Deputy Manager
1 month ago
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