Service Delivery Manager

4 days ago


Devonport, Plymouth, United Kingdom Guinness Partnership Full time
About the Role

We are seeking an experienced Service Manager to join our Repairs Team covering the South West area. This is a permanent, full-time position working 39 hours per week (Monday - Friday). The successful candidate will be based in our Exeter office.

Key Responsibilities
  • Manage a team of operatives to deliver programmed works in customers' homes.
  • Efficiently manage operative productivity and work quality, monitoring progress through quality audits of work and materials.
  • Ensure financial controls are exercised and adequate resources are in place.
  • Manage approved subcontractors' performance and compliance with contractual agreements.
  • Monitor operatives' vehicle stock levels and manage materials in line with legislative standards and company guidelines.
  • Ensure adherence to Health and Safety regulations and other statutory requirements.
  • Investigate and respond to customer complaints, and complete workflow tasks and system updates.
  • Support customer safety by ensuring safeguarding procedures are followed and concerns are identified, monitored, and reported.
Essential Skills and Experience
  • Up-to-date knowledge of building maintenance, Decent Homes standards, and safety legislation.
  • Experience leading, managing, developing, and motivating operational teams.
  • Knowledge of housing sector best practice and relevant legislation.
  • Experience delivering an excellent customer-focused repair service.
  • Experience with repairs management information systems.
  • Excellent oral and written communication skills.
  • A full UK clean driving licence is required.
Benefits
  • Competitive salary of £42,275.
  • 27 days' holiday + bank holidays + buy extra holiday + increases with length of service.
  • Healthcare Cashback Plan.
  • Pension contributions - up to 9% on a matched basis.
  • Life Assurance.
  • Employee Assistance Programme.


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