Infrastructure Services Technician
1 week ago
We are seeking a highly skilled IT Support Engineer to join our team at IP Source Ltd. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities:
- Act as a primary point of contact for technical support inquiries and challenges
- Collaborate with our service desk team to ensure prompt and efficient resolution of technical issues
- Research and implement better ticketing systems to boost service desk efficiency
- Identify patterns and create new procedures to improve technical support processes
- Update documentation to ensure accurate and up-to-date information
- Work closely with EUC Support Engineers to escalate complex issues to Senior Infrastructure Engineers as needed
Requirements:
- 2 years of experience in an MSP environment
- Strong knowledge of Windows operating systems, including Windows 8/10/11, Microsoft 365, and Active Directory
- Familiarity with Endpoint Manager and Conditional Access policies
- Experience with desktop support using Microsoft InTune and Autopilot
- Ability to support Windows Server and Mac operating systems
- Understanding of networking concepts, including firewalls, routers, and switches
- Experience with Hyper-V and VMware
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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