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Client Relationship Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full time

Client Relationship Manager

Company Overview

SIX Payment Services is a prominent player in the payments technology sector, committed to revolutionizing the future of transactions globally. Our mission is to deliver cutting-edge solutions that foster business advancement and elevate customer satisfaction.

Position Overview

We are in search of a Client Relationship Manager to become a vital part of our team. In this role, you will oversee the comprehensive service and experience for a designated group of clients. Your responsibilities will include monitoring, managing, and reporting on service level agreement (SLA) deviations, orchestrating service enhancement initiatives, and spearheading ongoing change requests related to our offerings.

Key Responsibilities

  • Take the lead and ensure accountability for client service and experience
  • Monitor, manage, and report on SLA deviations
  • Facilitate service enhancement initiatives and take ownership of improvement strategies
  • Document and track issues and challenges pertinent to clients

Qualifications

  • Exceptional analytical skills for complex data interpretation
  • Demonstrated experience in relationship management and conflict resolution
  • Capability to collaborate with senior leadership
  • Proficient in Excel and other Windows-based applications

Benefits

  • Be part of a sustainable and mission-driven organization
  • Generous leave policy including 30 days of vacation plus 4 public holidays
  • Comprehensive private medical insurance and access to virtual healthcare services
  • Exclusive discounts and cashback opportunities on various purchases

Application Process

Upon selection, candidates can anticipate an initial screening interview followed by a discussion with a Line Manager. Join us in transforming the payments technology landscape and advance your career with SIX Payment Services.