ICT Support Specialist
4 weeks ago
Warwick - Hybrid working
£40,000 – 50,000 + Bonus + Benefits
As a Technical Support Engineer, you will be part of a team of specialist engineers who provide solutions to complex product technical issues identified from the operation of the Quanta Dialysis System and associated platforms in the field. The team is responsible for positively influencing treatment outcomes across all Quanta deployed clinical and home-based sites by ensuring the performance of the Quanta platforms in the field is optimised.
Quanta Dialysis Technologies is on a mission to make dialysis accessible to every patient in every setting with its innovative QD system. With its compact size, intuitive design and GUI interface, and proven performance, QDS offers a solution that delivers powerful clinical outcomes.
Key Responsibilities:
- Providing technical support for electro-mechanical equipment in a safety-critical environment.
- Investigating and resolving technical issues related to the Quanta Dialysis System and associated platforms.
- Collaborating with cross-functional teams to develop and implement solutions to complex technical problems.
Requirements:
- Engineering qualifications and/or engineering background.
- Previous work experience supporting electro-mechanical equipment in a safety-critical or high-integrity environment; medical devices experience is preferred, but other sectors can be considered.
- Demonstrable skills in root cause analysis, investigation, trending data, troubleshooting, technical report writing, and recommending solutions to longer-term issues.
If you meet the criteria for Technical Support Engineer and would like to be part of our journey, apply with a CV now.
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