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Customer Support Supervisor
3 months ago
Role Overview:
Join a dynamic fintech organization as a Customer Support Supervisor, where you will lead a dedicated team in delivering exceptional service to our clients. We are seeking individuals with a robust background in customer relations who can foster a positive environment and ensure high-quality support.
Key Responsibilities:
- Oversee and manage customer inquiries through various channels including email, phone, and live chat.
- Address general technical questions related to our digital platforms.
- Assist customers with inquiries about their financial statements and account activities.
- Provide supportive and informative guidance to both primary and secondary account holders.
- Perform administrative duties such as monitoring alerts and completing one-off tasks.
Essential Skills:
We are looking for candidates who possess:
- Excellent communication skills and a professional phone demeanor.
- Flexibility and adaptability in a fast-paced environment.
- Proficiency in Microsoft Excel and Word.
Benefits:
As part of our team, you will enjoy:
- 30 days of annual leave, including public holidays.
- A day off to celebrate your birthday.
- Regular salary evaluations.
- Access to salary sacrifice programs, including a Cycle to Work scheme and a workplace pension.
- Long service recognition awards.
- Complimentary beverages and a variety of fresh fruit.
- Family-friendly leave policies.
- Discounts on entertainment and shopping through our rewards program.
- Enhanced maternity leave options.
- Health benefits through our cash health plan.
- Death in service coverage at four times your annual salary.
- Annual leave carryover of up to five days.
