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Floor Manager

2 months ago


Leicester, Leicester, United Kingdom Partner Retail Services Full time
Job Description

Job Title: Floor Manager - Lead Retail Team

Job Summary:

We are seeking a highly motivated and experienced Floor Manager to lead our retail team at the Samsung Experience Store in Leicester. As a key member of our team, you will be responsible for delivering exceptional customer experiences, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products.

Key Responsibilities:

  • Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
  • Team Leadership: Inspire and lead your team, fostering loyalty and commitment among your peers. Observe and train team members of the customer journey to ensure total customer satisfaction.
  • Resource Management: Manage store resources and ensure adherence to store standards.
  • Assistant Manager Support: Deputise for the Assistant Manager in their absence, ensuring seamless operations.
  • Shift Management: Handle key holding and general shift management to keep things running smoothly.

Requirements:

  • Leadership Experience: Proven track record in people management, leadership, and direction.
  • Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
  • Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
  • Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
  • Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
  • Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
  • Retail Experience: Previous retail experience is a must.

What We Offer:

  • Samsung Employee Discount Portal: Exclusive discounts on Samsung products and services.
  • Birthday Holiday: Take an extra day off on your birthday.
  • Perks and Rewards: Discounts across multiple retailers and rewards for your hard work.
  • Monthly Bonus Potential: Earn a bonus based on your performance.
  • Well-being Tools and Platform: Access to mental health resources and wellness tools.
  • Mental Health First Aid Access: Training and support for mental health first aid.
  • Seeded Devices: Receive the latest Samsung flagship device.
  • Employee Assistance Platform: Access to confidential support and resources.
  • Annual Partnership with National Charities: Support for national charities and community initiatives.
  • Celebrations of Awareness Days and Religious Holidays: Recognition and celebration of awareness days and religious holidays.