Floor Manager

3 weeks ago


Leicester, Leicester, United Kingdom Partner Retail Services Full time
Job Title: Floor Manager

Location: Samsung Experience Store, Leicester

Salary: £28,000 per year

Bonus: 20% potential (OTE of £33,600)

Hours: full time 40 Hours

Reduced cost parking in the centre for staff members, - £3 per day

We are seeking a highly motivated and experienced Floor Manager to join our team at the Samsung Experience Store in Leicester. As a key member of our retail team, you will play a crucial role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
  • Team Leadership: Inspire and lead your team, fostering loyalty and commitment among your peers. Observe and train team members of the customer journey to ensure total customer satisfaction.
  • Resource Management: Manage store resources and ensure adherence to store standards.
  • Assistant Manager Support: Deputise for the Assistant Manager in their absence, ensuring seamless operations.
  • Shift Management: Handle key holding and general shift management to keep things running smoothly.
Requirements:
  • Leadership Experience: Proven track record in people management, leadership, and direction.
  • Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
  • Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
  • Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
  • Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
  • Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
  • Retail Experience: Previous retail experience is a must.
What We Offer:
  • Samsung Employee Discount Portal
  • Birthday Holiday
  • Perks and Rewards (Discounts across multiple retailers)
  • Monthly Bonus Potential
  • Well-being Tools and Platform
  • Mental Health First Aid Access
  • Seeded Devices – including the latest Flagship Device
  • Employee Assistance Platform
  • Annual partnership with National Charities
  • Celebrations of Awareness Days and Religious Holidays

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