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Service Operations Coordinator

2 months ago


Seascale, United Kingdom Astute People Full time

Astute's Nuclear division is engaged with a prominent global leader in engineering and design manufacturing, operating within highly regulated sectors, including nuclear and aerospace.

This organization specializes in the development of sensors, instrumentation, and control solutions tailored for extreme environments and critical applications where safety and reliability are paramount.

We are seeking a Service Delivery Administrator to assist the Service Department.

Key Responsibilities:

  • Manage the service portal ticketing system, including the creation and allocation of new tickets, and ensure updates are made until resolution.
  • Provide first-line support and engineering assistance.
  • Maintain the telephone support service during designated hours.
  • Generate monthly Key Performance Indicator (KPI) reports.
  • Collaborate with the user community to resolve service-related issues.
  • Follow established company processes for various activities.
  • Develop, review, and maintain documentation related to activities.
  • Oversee end-to-end order processing and billing/invoicing tasks.
  • Manage supplier relationships.
  • Engage with clients and stakeholders effectively.

Stock Management: Responsible for overseeing the spare parts inventory at the designated office.

Health & Safety: Act as the Health & Safety and First Aid representative for the team.

Qualifications:

  • Business administration qualification or equivalent experience in a service-oriented role.
  • Proven experience in a service capacity with a track record of delivering high-quality product/service support.
  • Experience in organizations with strong engineering practices.
  • Familiarity with ISO 9001:2015 standards is preferred.

Personal Attributes:

The ideal candidate will possess:

  • A background in providing exceptional customer-focused service.
  • Strong problem-solving skills.
  • The ability to thrive in a small team environment and perform well under pressure.

Compensation and Benefits:

The Service Delivery Administrator position offers:

  • A competitive salary of approximately £25,000.
  • Opportunities for career advancement and personal development.
  • 25 days of annual leave.
  • Hybrid working arrangements.

Astute Technical Recruitment Limited operates as an employment agency in relation to this position. We are committed to equality and diversity in the workplace and encourage applications from individuals of all backgrounds.

Astute is also dedicated to the government's Disability Confident Employer initiative.