Head of Care Services

2 weeks ago

Birmingham, Birmingham, United Kingdom Options for Care Full time
Job Description

About the Role

We are seeking a highly skilled and experienced individual to fill the position of Head of Care at Options for Care. As a key member of our management team, you will play a crucial role in ensuring the delivery of high-quality care services to our service users.

Key Responsibilities

  • Provide sound clinical leadership and support to our care teams.
  • Ensure that high standards of care delivery are maintained and evaluated in line with local and national guidance.
  • Develop and implement audit tools to ensure compliance with current service needs.
  • Participate in the management of the admission and discharge pathway.
  • Ensure compliance with information governance practices and regulations.
  • Participate in projects or research within the service as agreed with the Operations Director.

Clinical Responsibilities

  • Support the assessment, planning, and implementation of quality, best practice interventions and care, including health promotion.
  • Participate in setting and monitoring quality standards, in line with current guidance practice and policy.
  • Ensure that the requirements of the Mental Capacity Act (2005), Mental Health Act (1983, amended 2007), safeguarding guidance, and child protection legislation are observed, adhered to, and implemented.
  • Support effective engagement of service users, carers/relatives, and other stakeholders with the service.
  • Establish therapeutic relationships with service users and implement best practice therapeutic interventions with appropriate boundaries per the Nursing and Midwifery Council and Health and Care Professions Council Codes.

Professional Responsibilities

  • Ensure that all practices are within the guidelines set out by the NMC, HCPC, and other professional and regulatory bodies and are in accordance with Options for Care policies.
  • Participate in the organisation's appraisal process, which identifies personal development and training needs in conjunction with the appraiser, also related to organisational goals and objectives.
  • Ensure confidentiality is maintained at all times in accordance with current data protection legislation, organisational policy, and good practice.

Organisational Responsibilities

  • Contribute and work towards the service/organisational aims and objectives.
  • Respect and promote issues of spirituality, equality, diversity, and rights in accordance with good practice and legislation.
  • Lead in reviewing and monitoring clinical policies to ensure they are based on contemporary evidence.

Leadership Responsibilities

  • Represent the service and the organisation by attending appropriate meetings (internal and external) aimed at developing effective working relationships with colleagues from other areas, which encourage joint working and the sharing of good practices.
  • Lead key aspects of quality assurance to develop robust outcome indicators for clinical care and other aspects of clinical governance.
  • Lead on/complete systematic investigations and write objective reports following the completion of investigations, advise recommendations, and the next steps.
  • Make decisions and work within a framework commensurate with their knowledge and competence and within their sphere of responsibility.
  • Contribute to policy and practice changes arising from audits, complaints, and serious untoward incidents.
  • Develop and implement research projects related to mental health care and service evaluation in partnership with other team members.

Communication Responsibilities

  • Enhance development of therapeutic relationships amongst the team with service users and their families in a manner sensitive to cultural and religious needs and backgrounds.
  • Determine care priorities and plans and implement service users' care according to best practice and available resources.
  • Maintain effective communication with all disciplines, agencies, carers, and service users.
  • Ensure students allocated to the clinical area are given appropriate teaching, support, and guidance as per learning outcomes and objectives.
  • Ensure clinical records are up to date and relevant.
  • Monitor for trends, themes, and patterns in incident reporting, ensuring lessons are learnt, shared, and embedded.

Additional Responsibilities

  • Participate in regular management supervision with the Operations Director.
  • Take responsibility for accessing professional clinical supervision.
  • Attend meetings as necessary.

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