Revenues and Benefits Control Manager

6 days ago

London, Greater London, United Kingdom Teqniq Ltd Full time

Job Title: Revenues and Benefits Control Manager

Job Summary:

We are seeking a highly motivated and experienced Revenues and Benefits Control Manager to join our team at Teqniq Ltd. As a key member of our Revenues and Benefits Systems Support Team, you will be responsible for providing technical support to colleagues across the Revenues and Benefits service to ensure efficient use of Capita One Revenues and Benefits and NEC Document Management systems.

Key Responsibilities:

  • Manage the team to ensure all staff carry out their duties and responsibilities as defined by their job description.
  • Update the Business Rates Support & Development Manager on all system-related issues pertaining to Housing Benefit, Council Tax, and Business Rates performance on a regular basis.
  • Manage the Revenues and Benefits year-end reconciliation and annual billing process as directed.
  • Take action, respond to, and provide technical advice on user enquiries, including complex enquiries.
  • Manage all third-party contract relationships and ensure rigorous monitoring of third-party contract performance by regularly reviewing KPIs, implementing regular reporting, and performance reviews.
  • Ensure qualitative and quantitative performance standards and targets are in place that meet expectations, highlight staff training needs, and support improvements.

Requirements:

  • Excellent knowledge and understanding of all legislation relevant to the accurate administration of Housing Benefit, Council Tax, and Business Rates.
  • Excellent knowledge of Housing Benefit subsidy.
  • Excellent organisational skills with a good attention to detail.
  • A detailed understanding of a customer-focused approach to assist with system faults and queries from users.
  • Excellent IT skills, including proficiency in the use of MS Office 365 applications.
  • Effective team working and collaboration with colleagues.
  • Effective communication skills and an ability to explain information to a wide variety of audiences.
  • Demonstrating good analytical and problem-solving skills.
  • Innovative thinking with the ability to generate new ideas and contribute to service improvements.

What We Offer:

Teqniq Ltd operates a hybrid working model, and our office is based at Laurence House. We offer a great opportunity for someone who wants to work as part of a team providing crucial systems support to the Revenues and Benefits service.

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