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Revenues and Benefits Control Manager
2 months ago
Job Title: Revenues and Benefits Control Manager
Job Summary:
We are seeking a highly motivated and experienced professional to join our team as a Revenues and Benefits Control Manager. As a key member of our Revenues and Benefits Systems Support Team, you will be responsible for providing technical support to colleagues across the service to ensure efficient use of our systems.
Key Responsibilities:
- Manage the team to ensure all staff carry out their duties and responsibilities as defined by their job description.
- Update the Business Rates Support & Development Manager on all system-related issues pertaining to Housing Benefit, Council Tax, and Business Rates performance on a regular basis.
- Manage the Revenues and Benefits year-end reconciliation and annual billing process as directed.
- Take action, respond to, and provide technical advice on user enquiries, including complex enquiries.
- Manage all third-party contract relationships and ensure rigorous monitoring of third-party contract performance.
- Develop and implement effective systems to ensure accurate administration of Housing Benefit, Council Tax, and Business Rates.
- Collaborate with colleagues to ensure effective team working and communication.
- Develop and implement strategies to improve service delivery and customer satisfaction.
Requirements:
- Excellent knowledge and understanding of all legislation relevant to the accurate administration of Housing Benefit, Council Tax, and Business Rates.
- Excellent knowledge of Housing Benefit subsidy.
- Excellent organisational skills with a good attention to detail.
- Excellent IT skills, including proficiency in the use of MS Office 365 applications.
- Effective communication skills and an ability to explain information to a wide variety of audiences.
- Demonstrating good analytical and problem-solving skills.
- Innovative thinking with the ability to generate new ideas and contribute to service improvements.
About Teqniq Ltd:
Teqniq Ltd is a leading provider of revenue and benefits services. We are committed to delivering high-quality services to our customers and are seeking a highly motivated and experienced professional to join our team.
