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Revenues and Benefits Control Manager
2 months ago
We are seeking a highly motivated and experienced Team Leader to join our Revenues and Benefits Systems Support Team. The successful candidate will be responsible for managing the team to ensure efficient use of Capita One Revenues and Benefits and NEC Document Management systems.
Key Responsibilities- Manage the team to ensure all staff carry out their duties and responsibilities as defined by their job description.
- Update the Business Rates Support & Development Manager on all system-related issues pertaining to Housing Benefit, Council Tax, and Business Rates performance on a regular basis.
- Manage the Revenues and Benefits year-end reconciliation and annual billing process as directed.
- Take action, respond to, and provide technical advice on user enquiries, including complex enquiries.
- Manage all third-party contract relationships and ensure rigorous monitoring of third-party contract performance.
- Ensure qualitative and quantitative performance standards and targets are in place that meet expectations.
- Experience in working within a Revenues and Benefits environment using both the Capita One Revenues and Benefits system and Enterprise is essential.
- Experience of all legislation relevant to the accurate administration of Housing Benefit, Council Tax, and Business Rates is essential.
- Experience of Housing Benefit subsidy is essential.
- Experience in the use of MS Office 365 applications is essential.
The role is hybrid, and our office is based at Laurence House (Catford, SE6). The working hours are 35 hours per week.
