Application Support Specialist

1 week ago


Bury, Borough of Bury, United Kingdom Cooper Lomaz Recruitment Full time £35,000 - £40,000

Cooper Lomaz Recruitment is seeking a skilled Application Support Specialist to join their team. This is a full-time, permanent position available in Bury St Edmunds. As a key member of the IT team, you will provide remote customer-facing application support, including triaging tickets and responding to inbound phone calls and emails related to product issues. You will work closely with senior colleagues to resolve persistent problems and provide 2nd line support to customers. Key responsibilities include processing data requests, ensuring they meet company guidelines and policies. Experience in a service desk or help desk environment is essential. Passionate about technology and keen to pursue a career in this field. SQL knowledge is desirable but not essential. A driving licence is not required, but the office is located in a rural area, making local residence a plus.



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