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Mental Health Housing Specialist
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Application Support Specialist
2 months ago
Cooper Lomaz Recruitment is seeking a skilled Application Support Specialist to join their team. As a key member of the IT department, you will provide remote customer-facing application support, triaging tickets, and responding to inbound phone calls and emails related to product issues. You will work closely with the wider IT team, reporting persistent issues to relevant team members. Your primary responsibilities will include providing 2nd line support to customers, processing data requests, and ensuring they meet company guidelines and policies. Experience in a service desk or help desk environment is essential, and a passion for technology is a must. SQL knowledge is desirable but not required. This is a full-time, office-based role in Bury St Edmunds, with a driving license not being essential. However, the office is difficult to reach if you do not live locally.
