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NEC Housing Implementation Specialist

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full time
About the Role

We are seeking an experienced Implementation Consultant to join our UK-based Housing team at NEC Software Solutions. As a key member of our team, you will play a crucial role in implementing NEC Housing systems, providing expert guidance to our customers, and ensuring their satisfaction with our product.

Main Responsibilities
  • Offer expert guidance in implementing NEC Housing systems, with a focus on system configuration and build.
  • Provide excellent advice to current customers using NEC Housing.
  • Ensure that our customers are satisfied with our product and promptly communicate any issues to our internal teams.
  • Create and maintain training courses and solution design manuals for both customers and internal teams.
  • Stay up-to-date with the latest developments in all aspects of Social Housing Management.
  • Be flexible and available for travel throughout the UK to visit both customer and company sites when required.
Essential Skills
  • In-depth expertise in using NEC Housing - ideally candidates with experience in Allocations, Rents or Service Charge Modules within NEC Housing.
  • Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build.
  • Proven track record of providing high-quality consultancy services to customers (including Local Authority Housing, ALMOs or Housing Associations).
  • Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
  • Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers.
  • Proficiency in handling multiple parallel projects.
Desirable Skills
  • Experience in creating, configuring, and implementing NEC Housing system modules.
  • Working knowledge of Unix and/or SQL.
About Us

We are proud to offer a range of benefits to our employees, including private medical cover, 25 days paid holiday, and a Group Pension Plan. We are an equal opportunities employer and welcome applications from all communities.

If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.