Pensions Administration Specialist

1 week ago

Birmingham, Birmingham, United Kingdom Hymans Robertson Full time

About the Role

Hymans Robertson is seeking a highly skilled and motivated individual to join our Birmingham Client Service Delivery Team as a Member Experience Administrator. As a key member of our team, you will play a vital role in providing exceptional customer service to our pension scheme members, ensuring they receive a gold-standard experience.

Key Responsibilities

  • Provide person-centred service to pension scheme members, responding to their queries and resolving issues in a timely and professional manner.
  • Maintain accurate and up-to-date member records, ensuring all information is secure and compliant with regulatory requirements.
  • Collaborate with colleagues to process member requests and queries, ensuring a fast turnaround of responses.
  • Manage the client inbox and incoming post, processing correspondence in a timely and efficient manner.
  • Escalate complex queries to senior colleagues, ensuring that all issues are resolved promptly and professionally.

Requirements

  • Minimum GCSE / Scottish standard (or equivalent) Maths and English at Grade B, or equivalent.
  • Experience in client care or customer services, including the ability to communicate directly with customers effectively and confidently.
  • Meet the required standard on communication, numerical and analytical skills.
  • Ability to juggle multiple tasks and plan and organise workload effectively within a team and in a fast-paced environment.
  • Experience of using Microsoft Word, Excel, Outlook, and Teams.

About Us

Hymans Robertson is a leading pensions administration firm, dedicated to providing exceptional service to our clients and their members. We offer a supportive and collaborative culture, with excellent development opportunities for our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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