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Pensions Administration Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Hymans Robertson Full time

The Role

We are seeking a highly motivated and organized individual to join our Birmingham Client Service Delivery Team as a Member Experience Administrator. As a key member of our team, you will be responsible for providing exceptional customer service to our pension scheme members, ensuring a fast and efficient resolution to their queries.

Key Responsibilities

  • Respond to incoming phone calls and emails from members, providing a gold-standard experience and resolving their queries in a timely manner.
  • Maintain accurate records of member interactions, updating records as necessary.
  • Log member requests and queries for colleagues to process, assisting the team with non-technical queries.
  • Ensure a high standard of service is maintained, meeting quality and speed of response expectations.
  • Manage the client inbox and incoming post, processing correspondence in a similar manner to phone calls.

Requirements

  • Minimum GCSE / Scottish standard (or equivalent) Maths and English at Grade B, or equivalent.
  • Experience in client care or customer services, including effective communication with customers over the telephone.
  • Meet the required standard on communication, numerical, and analytical skills.
  • Ability to juggle multiple tasks, plan, and organize workload effectively within a team and in a fast-paced environment.
  • Experience of using Microsoft Word, Excel, Outlook, and Teams.

About Us

Hymans Robertson is a leading pensions administration firm, committed to providing exceptional service to our clients and their members. We offer a supportive and collaborative culture, with opportunities for development and career progression.